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To deliver
the highest level of service, it is imperative that we fully
understand the goals and long-term strategic plans of our
clients so that we can incorporate them in our benefits planning
process.
The approach we utilize is a seven-step process:
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- Review state of the company, financial status, and relevant
company
- Ascertain corporate goals and objectives, and strategies
- Analyze current benefits plan
- Assess employer/employee tolerance for change
- Collect current benefit plan specifications
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- Prepare Request for Proposal (RFP)
- Assess viable provider/TPA candidates
- Manage RFP response time line
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- Analyze RFP responses
- Negotiate and fine-tune candidate proposals
- Negotiate pricing and performance guarantees
- Prepare executive summary of finalists' proposals
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- Presentation of findings to client
- Offer recommendations and evaluative support
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- Prepare implementation time line
- Manage benefit communications and enrollment
- Manage carrier delivery
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- Prepare health and welfare 5500's
- Prepare ERISA summary annual reports
- Review SPD's service contracts and plan amendments
- Educate/advise clients on regulatory changes
( i.e., HIPAA, FMLA, ERISA)
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- Designated, licensed, Client Service Manager
- Online client newsletter
- Semi-annual seminar series
- Quarterly client meetings and mid-year pre-renewal review
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